DAMAGES / DEFECTS:
Please inspect all shipments immediately upon arrival. Please contact us firstname.lastname@example.org within 3 days of receipt of damaged or defective shipments. Returned merchandise will be replaced with new merchandise. Returned merchandise will not be accepted if it is held for more than 15 days after receipt.
RETURNS / EXCHANGES:
- All damage claims must be made within 3 days of receiving order.
- If you would like to return merchandise, please email email@example.com to get return authorization.
- All return packages must be received by Peplin Sciences within 30 days of your order's original shipment date.
- A 20% restocking fee will be applied to all non-damaged returned merchandise.
- The customer is responsible for all shipping fees for non-damaged returns, including customs and duties for international returns.
- Peplin Sciences will cover shipping for any damaged merchandise.
- Returns (refunds) are processed within 7 business days of receipt of your returned package.
- Refunds will be issued back to the original credit card used for payment. All return items must be inspected and approved prior to refunds being issued.
- Shipping charges are non-refundable.
- The following are not eligible for refunds:
- Returns received after 30 days of the original shipment date
- Peplin Sciences reserves the right to determine eligibility for refunds, and to update this Policy at any time without notice.